(Latest updated February 20, 2017)
Personal Data We Collect
Metrowest Building Services Ltd may collect data to operate effectively and provide you the best experiences with our services. You provide some of this data directly, such as when you create a Metrowest Building Services account. We get some of it by recording how you interact with our services by, for example, using technologies like cookies, and receiving error reports or usage data from software running on your device. We may also obtain data from third parties.
We also collect the content of messages you send to us, such as feedback. When you contact us, such as for customer support, phone conversations or chat sessions with our representatives may be monitored and recorded.
How We Use Personal Data
Metrowest Building Services Ltd. uses the data we collect to provide you the services we offer, which includes using data to improve and personalize your experiences. We also may use the data to communicate with you, for example, informing you about your account, security updates and service information. However, we do not use what you say in email, chat, video calls or voice mail, or your documents, photos or other personal files.
Metrowest Building Services Ltd. uses the data we collect for two basic purposes: (1) to operate our business and provide (including improving and personalizing) the services we offer, (2) to send communications, including promotional communications.
In carrying out these purposes, we combine data we collect to give you a more seamless, consistent and personalized experience.
Reasons We Share Personal Data
We share your personal data with your consent or as necessary to complete any transaction or provide any service you have requested or authorized.
We share your personal data with your consent or as necessary to complete any transaction.
In addition, we share personal data among Metrowest Building Services Ltd. only.
Finally, we will access, transfer, disclose, and preserve personal data, including your content, when we have a good faith belief that doing so is necessary to:
comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies;
protect our customers, for example to prevent spam or attempts to defraud users of our services, or to help prevent the loss of life or serious injury of anyone; or
protect the rights or property of Metrowest Building Services Ltd., including enforcing the terms governing the use of the services.
Where We Store and Process Personal Data
Personal data collected by Metrowest Building Services Ltd. may be stored and processed in Metrowest Building Services Ltd. or its affiliates, subsidiaries or service providers maintain facilities. We take steps to ensure that the data we collect under this privacy statement is processed according to the provisions of this statement and the requirements of applicable law wherever the data is located.
Our Retention of Personal Data
Metrowest Building Services Ltd. retains personal data for as long as necessary to provide the services and fulfill the transactions you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements.
Changes to This Privacy Statement
We will update this privacy statement when necessary to reflect customer feedback and changes in our products. When we post changes to this statement, we will revise the "last updated" date at the top of the statement. We encourage you to periodically review this privacy statement to learn how Metrowest Building Services Ltd. is protecting your information.
How to Contact Us
If you have a privacy concern or a question for the Chief Privacy Officer of Metrowest Building Services Ltd., please contact us by using our Contact Page. We will respond to questions or concerns within 30 days.
Unless otherwise stated, Metrowest Building Services Ltd. is a data controller for personal data we collect through the services subject to this statement.